{"id":1688,"date":"2023-02-09T03:41:21","date_gmt":"2023-02-09T03:41:21","guid":{"rendered":"https:\/\/thailandesim.com\/?page_id=49"},"modified":"2023-02-09T03:41:21","modified_gmt":"2023-02-09T03:41:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/esimsrilanka.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<p>Here are some <a href=\"https:\/\/esimsrilanka.com\/faqs\/\" data-type=\"URL\" data-id=\"https:\/\/esimsrilanka.com\/faqs\/\">Sri Lanka eSIM FAQs<\/a> that you may concern about. For detailed information, you can contact us for direct support:<\/p>\n\n\n\n<ul>\n<li>WhatsApp: +1 341-999-3799<\/li>\n\n\n\n<li>Email: hello@esimsrilanka.com<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Started<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block mb\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1676864738572\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>What is an eSIM?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>eSIM, standing for Embedded Subscriber Identity Module, is a digital Sim card embedded in a mobile device and can connect you to any operator offering eSIM services. You cannot remove it and insert it into another device.<br \/>It is physically connected (soldered) to the motherboard. You could activate it by setting up the \u201ceSIM profile,\u201d a new operator.<br \/>The information on an eSIM is rewritable, so you can switch your network without having to remove your SIM and insert another.<br \/>The eSIM function is available on newer models of iPhone, Samsung, and even some laptops like Dell or HP. You can see the list of eSIM-compatible devices here.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864752968\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is esimsrilanka.com?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>esimsrilanka.com is one of the best Sri Lanka eSIM providers!<br \/>esimsrilanka.com offers Sri Lanka eSIMs with various data packages to travelers from 190+ countries.<br \/>With affordable prices and great service, esimsrilanka.com is proud to provide you with both connectivity and freedom. You\u2019ll no longer have to change SIM cards or carry many SIM cards, or look for one wherever you may go!<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864784048\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What devices support Sri Lanka eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Almost new device models from 2019 support eSIM. You can check out the full eSIM-compatible devices list <a href=\"https:\/\/esimsrilanka.com\/esim-compatible-list\/\" data-type=\"URL\" data-id=\"https:\/\/esimsrilanka.com\/esim-compatible-list\/\">HERE<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864874871\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How can I get an eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>With just some simple steps as below, you will have an eSIM in your device to be ready for your trip:<br \/>&#8211; Step 1: Go to <a href=\"https:\/\/esimsrilanka.com\/\" data-type=\"URL\" data-id=\"https:\/\/esimsrilanka.com\/\">esimsrilanka.com<\/a>.<br \/>&#8211; Step 2: Choose the data plan. Choose the number of the eSIM and click on <strong>ADD TO CART<\/strong>.<br \/>&#8211; Step 3: Check the shopping cart and click on <strong>CHECKOUT<\/strong>.<br \/>&#8211; Step 4: Fill in and choose the payment methods, and make the payment.<br \/>&#8211; Step 5: Check your email for the QR code and installation guides.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865001879\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Can I use eSIMs for calls or text messages (SMS)?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>eSIM plans do not include a phone number for receiving calls and texts.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865011242\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Do I need to provide any document to identify when buying an eSIM Sri Lanka?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No. You can easily purchase an eSIM directly on the esimsrilanka.com website. You only need to choose the eSIM data plan and place your order. And then, you will receive a QR code via email.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865022268\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How to check if my iOS device is eSIM compatible and carrier unlocked?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>&#8211; Step 1: Go to <strong>Settings<\/strong>&gt; <strong>General<\/strong>&gt; <strong>About<\/strong>.<br \/>&#8211; Step 2: Scroll down to view the \u201c<strong>Carrier lock<\/strong>\u201d section.<br \/>It should say \u201c<strong>NO SIM restrictions<\/strong>\u201d, meaning the device is unlocked.<br \/>&#8211; Step 3: Scroll down to view the \u201c<strong>DIGITAL SIM<\/strong>\u201d section. It should contain a \u201c<strong>DIGITAL SIM\u201d IMEI<\/strong>, meaning the device is eSIM compatible.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865187586\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How to check if my Android device supports eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>To confirm that your device supports eSIM, you will need to find its \u201ceSIM IMEI\u201d number by following the steps below:<br \/>&#8211; Step 1: Samsung devices.<br \/>&#8211; Step 2: Go to <strong>Settings <\/strong>&gt; <strong>About phone<\/strong> &gt; <strong>Status information<\/strong>.<br \/>&#8211; Step 3: Tap on <strong>IMEI information<\/strong>.<br \/>If the \u201cIMEI (eSIM)\u201d is available, it should mean that your device supports eSIM.<\/p>\n<p>Other Android devices<br \/>&#8211; Dial <strong>*#06#<\/strong> and press call<br \/>&#8211; In case your device is eSIM capable you should be able to view your device\u2019s eSIM unique identification number (EID) <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Order\/Payment Questions<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1677136085843\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Should I buy my Sri Lanka eSIM before traveling or after arriving at my destination?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>At your convenience, we advise you to buy the eSIM before your departure for Sri Lanka. Doing so gives you time to install it to your phone before departure, activate it upon landing in Sri Lanka, and get yourself connected immediately.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677137984016\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">I entered the wrong email address during my purchase. How do I update my email to receive my eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Please contact esimsrilanka.com Support Team hello@esimsrilanka.com with your order number for assistance.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"mb wp-block-heading\">FAQs When Setting up Sri Lanka eSIM<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1676865370932\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">When do I install my eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>You should buy the eSIM before you depart from Sri Lanka and install in 1 day before departure because the eSIM validity will start when you download and install eSIM on your device.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865384459\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How to install Sri Lanka eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Each device will have a sightly different steps to install eSIM. You can check out <a href=\"https:\/\/esimsrilanka.com\/installation-guide\/\">Full installation for Sri Lanka eSIM HERE<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677137586539\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How to set the APN for my eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>You can set up APN by the following steps:<br \/>&#8211; For iOS devices: Go to <strong>Settings <\/strong>&gt; <strong>Cellular\/Mobile data<\/strong> &gt; your eSIM &gt;<strong> Cellular Data Network<\/strong>, and then enter all APNs.<br \/>&#8211; For Samsung Phones: Go to <strong>Settings <\/strong>&gt; <strong>Connections <\/strong>&gt; <strong>Mobile networks<\/strong> &gt; <strong>Access Point Name<\/strong> &gt; Tab<strong> Add<\/strong> on top bar &gt; Name APN.<br \/>&#8211; For Google Pixel Phones: Go to <strong>Settings <\/strong>&gt; <strong>Network &amp; internet<\/strong> &gt; <strong>SIMs <\/strong>&gt; select your eSIM &gt; <strong>Access Point Names<\/strong> &gt; Tab <strong>+<\/strong> on top bar &gt; Name APN.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">eSIM Troubleshooting<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1677140986271\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What does \u201cInvalid Activation Code\u201d mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error can appear in some cases below:<br \/>&#8211; QR code provided by the carrier is not clear\/cut\/hidden by object\/blur\/\u2026\u00a0<br \/>&#8211; Error on the device\u2019s camera that leads to unable scan the QR code.<br \/>Try the following actions:<br \/>&#8211; Check your device&#8217;s camera. If it doesn\u2019t work, try to install it manually.\u00a0<br \/>&#8211; If it still does not work, contact us for further assistance.\u00a0<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141054040\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What does &#8220;Data Plan Cannot Be Added\u201d mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error often indicates that the QR code&#8217;s unique activation code has already been used. This indicates that the eSIM profile has already been added by you, another person, or both. You need to check whether your eSIM has been used or not.<\/p>\n<p>Verify that the SIM has not already been added:<br \/>&#8211; On your iPhone: <strong>Settings<\/strong> &gt; <strong>Cellular <\/strong>&gt; <strong>Cellular Plans<\/strong>.<br \/>&#8211; On your Android device: <strong>Settings <\/strong>&gt; <strong>Connections <\/strong>&gt; <strong>SIM card manager<\/strong>.<\/p>\n<p>You may also contact esimsrilanka.com via the information below for further support.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141098046\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What does \u201cCellular Plans from This Carrier Cannot Be Added\u201d mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This issue most likely indicates that your phone is a CDMA device or has been locked by the original purchase carrier.<\/p>\n<p>When buying a device, you should consider its network type and whether it is carrier-locked. Your device&#8217;s IMEI can be checked in the following website:<br \/>imeipro.info<br \/>imeicheck.com<br \/>imei.info<\/p>\n<p>If you want to find out whether your device&#8217;s IMEI is locked, dial <strong>*#06#<\/strong> to get the 15-digit IMEI number, and check on the websites above.<\/p>\n<p>You need to contact your carrier to unlock your phone. If not, you may need another device to use eSIM, because eSIM can only be activated on unlocked-carrier phones.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141142782\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What does \u201cUnable to Complete Cellular Plan Change\u201d mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error can appear in some cases below:<br \/>&#8211; Too many eSIMs are installed on the device.<br \/>&#8211; This eSIM profile has already been set up on your device or installed on another device.<br \/>&#8211; You install eSIM with a poor internet connection (Wifi\/ other cellular data).<\/p>\n<p>Try the following actions:<br \/>&#8211; Check your number of eSIM maximum. If you have used all of the eSIM storage, you can remove the previous eSIMs. Check out HERE for further steps on how to remove an eSIM.<br \/>&#8211; Check whether your eSIM profile is already on your device or not. On iOS, go to Cellular Plans to check. On Android, go to the SIM Card Manager to check.<br \/>&#8211; Check your internet connection and try to install the eSIM again.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Here are some Sri Lanka eSIM FAQs that you may concern about. For detailed information, you can contact us for direct support: Getting Started Order\/Payment Questions FAQs When Setting up Sri Lanka eSIM eSIM Troubleshooting<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/pages\/1688"}],"collection":[{"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/comments?post=1688"}],"version-history":[{"count":0,"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/pages\/1688\/revisions"}],"wp:attachment":[{"href":"https:\/\/esimsrilanka.com\/wp-json\/wp\/v2\/media?parent=1688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}