Are you planning a trip to Sri Lanka shortly? If so, one of the key things to consider is how you will stay connected while traveling. With advancements in technology, it has become easier than ever to stay connected even when abroad. One of the popular options for tourists in Sri Lanka is using a SIM card from Mobitel, the leading telecom provider in the country. In this blog post, we will discuss everything you need to know about Mobitel SIM cards and eSIM for tourists.
Table of Contents
I. Quick Facts about Mobitel
Mobitel is a leading mobile network operator in Sri Lanka, providing a range of prepaid and postpaid voice, data, and broadband services. It is a subsidiary of Sri Lanka Telecom (SLTM).
- National mobile network operator in Sri Lanka. Founded in 1993, Mobitel is a subsidiary of Sri Lanka Telecom (SLT), the country’s largest telecommunications provider.
- Offers a wide range of mobile services. These include prepaid and postpaid voice and data plans, broadband internet, digital TV, and mobile financial services such as MCash.
- Largest 4G/LTE network in Sri Lanka. Mobitel covers over 90% of the country’s population with its 4G/LTE network, providing high-speed mobile data services.
- Launched 5G services in 2022.
- Strong commitment to innovation. Mobitel has been a pioneer in introducing new technologies to Sri Lanka, such as mobile broadband and digital TV.
- Active in corporate social responsibility. Mobitel supports many social development initiatives, such as education, healthcare, and environmental protection.
II. Why Mobitel When You’re Exploring Sri Lanka – Coverage and Speed
Mobitel is the clear choice for connectivity when traveling around Sri Lanka due to its extensive network coverage across the country.
1. Mobitel coverage in Sri Lanka
Mobitel, one of Sri Lanka’s major mobile network operators, offers a decent mobile experience but falls short of the top spot in terms of speed and consistency. Here’s a breakdown of the July 2023 Opensignal report:
- Consistent Quality: Mobitel scores 40.4% for Consistent Quality, which means users experience good network availability for common mobile applications most of the time. This is slightly lower than Dialog but ahead of Airtel and Hutch.
- Availability: Joint winner with a score of 91.5% of the time.
2. Mobitel Speed
Mobitel delivers respectable download and upload speeds in Sri Lanka, although it doesn’t quite top the charts in the July 2023 Opensignal Mobile Network Experience Report. Here’s a breakdown:
- Download Speed: Mobitel clocks in at an average of 10.9 Mbps, securing the second-place position. This puts them 1.9 Mbps behind the leader, Dialog, but comfortably ahead of Airtel and Hutch.
- Upload Speed: Mobitel ties for second place with Airtel at 3.8 Mbps, trailing only Dialog’s 4.8 Mbps.
In conclusion, Mobitel offers a solid speed performance in Sri Lanka, making it a good choice for users who value a reliable and consistent connection for everyday mobile needs. However, if you prioritize absolute top speeds, Dialog might be a better fit.
III. Mobitel connectivity options for travelers to Sri Lanka
As a tourist, there are two main options for connectivity with Mobitel – a physical SIM card or an eSIM. Both options have their pros and cons, and it ultimately depends on your preference and usage.
| Option | Description | Benefits | Limitations |
| Physical SIM Card | Purchase prepaid SIM card at airport/stores. Includes data/call bundles. Requires passport registration. | Familiar process. Flexible add-on data packages available. Wide coverage. | Need to swap SIM each time. Fixed data bundles. |
| Roaming Packages | For those with foreign SIM. Provides local rates for data and calls. | No SIM swapping needed. Convenient for short trips. | Higher rates than local SIM. Limited to roaming bundles. |
| Mobile WiFi/Hotspots | Portable wifi device provided by Mobitel. Can be used by multiple devices. | Wifi connectivity for all devices. Good for groups. | Daily rental fees. Limited to rented hotspot range. |
| eSIM | Embedded SIM profile activated remotely. No physical SIM card needed. | Convenient activation. No SIM swapping. | Availability limited to select stores and devices. |
In summary, a physical Mobitel SIM provides the most flexibility and value for money for connectivity during travel in Sri Lanka. eSIM and hotspots are convenient alternatives.
IV. Best Mobitel SIM cards for tourists & cost
Mobitel offers various SIM card options for tourists, each with its features and price points. Here are some of the best Mobitel SIM cards for tourists in Sri Lanka:
| Mobitel Prepaid Tourist Plans | Price (USD) | Data | Local Calls | Messages | Validity | USSD Activation | Total Cost (USD) |
| Tourist Pack 7 Day | ~$3 | 15GB | Unlimited | Unlimited | 7 days | #170#Select 09 | ~$3 |
| Tourist Pack 30 Days | ~$5 | 30 GB | Unlimited | Unlimited | 30 days | #170#Select 09 | ~$5 |
| Tourist Pack 30 Days Unlimited | ~$16.5 | Unlimited | Unlimited | Unlimited | 30 days | #170#Select 09 | ~$16.5 |
V. Does Mobitel support eSIM?
Yes, Mobitel in Sri Lanka does support eSIM (embedded SIM) connectivity.
Mobitel was one of the first mobile operators in Sri Lanka to introduce eSIM support. Plans are comparable to physical SIM offerings.
Not only Mobitel, Dialog eSIM which is provided by esrimsrilanka.com is an alternative. Esimsrilanka.com offers diverse eSIM plans for any traveling goals. Here are some key advantages of esimsrilanka.com:
Variety & Flexibility: Choose among a wide array of data packages best suited to your goals.
Multiple Network Coverage: They take care of the technical aspects by collaborating with major Sri Lanka mobile operators so that visitors can get a fast and reliable connection during their travel.
Top-notch Customer Service: They offer 24/7 customer help so that you can get assistance if needed.
Competitive Prices: Their eSIMs are affordably priced, offering excellent value for money
Find the best options for your trip below:
Plan that may interest you
VI. Where can you buy a Mobitel SIM card and eSIM?
Securing reliable network access during your travels in Sri Lanka is as simple as purchasing a Mobitel SIM card, which is conveniently available for sale at numerous locations across the country.
1. Where to Buy Mobitel SIM for Sri Lanka?
You can buy a Mobitel SIM card for Sri Lanka in a few different ways:
- At the airport: Mobitel has kiosks at both Bandaranaike International Airport (Colombo) and Mattala Rajapaksa International Airport (Hambantota) where you can purchase a SIM card.
- At Mobitel outlets: There are Mobitel outlets located throughout Sri Lanka where you can purchase a SIM card. You can find a list of Mobitel outlets on the company’s website.
- Online: You can also purchase a Mobitel SIM card online on the company’s website.
- From a retailer: Many retailers in Sri Lanka sell Mobitel SIM cards. These include convenience stores, supermarkets, and electronics stores.
When purchasing a Mobitel SIM card, you will need to provide your passport or other valid form of identification. You will also need to choose a prepaid plan or a postpaid plan.
2. Where to Buy Mobitel eSIM in Sri Lanka?
You can only buy an eSIM from Mobitel by purchasing it in person at their store. After your purchase, the documentation process will be handled separately and sent to you.
Consider using eSIM from the #1 Sri Lanka eSIM provider – esimsrilanka.com which is popular with tourists.
VII. How to activate Mobitel SIM Card/eSIM
Once you’ve obtained your Mobitel SIM card or eSIM, the next step is a quick and simple activation process that gets you connected to the network in no time.
1. How to use Mobitel Sri LankaSIM card
You only need to follow these simple steps and everything will be ready.
- Insert the SIM card: Locate the SIM card slot on your device
- Power on your device: Turn on your device and wait for it to recognize the SIM card
- Activate the SIM card: In most cases, the Unitel Laos SIM card will be pre-activated
- Set up APN settings if you can not use the eSIM.
- Check your services.
2. How to activate Mobitel Sri LankaeSIM
Getting started with a Mobitel eSIM for Sri Lanka is quite easy as follows:
- Install the eSIM
- Activate the eSIM
- Set up the eSIM
- Start using the eSIM: Once the eSIM is activated and set up, you can start using its services.
VIII. Sri Lanka Mobitel Call & SMS rates
The call and SMS rates for Mobitel are quite competitive, making it a cost-effective option for tourists. Here are some of the standard rates for local and international calls and SMS:
| Calls/Messages | Mobitel to Mobitel | Mobitel to Other Networks |
| Off-Peak calls (11PM-7AM) per minute | $0.02 | $0.04 |
| Peak calls (7AM-11PM) per minute | $0.03 | $0.06 |
| Calls to Mobitel toll numbers per minute | $0.03 | $0.06 |
| International calls per minute | Varies depending on country | Varies depending on country |
| SMS per message | $0.006 | $0.006 |
Some additional notes:
- Calls are charged per second after the first 30 seconds.
- There is no connection charge for calls.
- International call and roaming rates may be higher.
- The minimum recharge amount is Rs. 50
- Recharges can be done via apps, online portals, or scratch cards.
IX. Useful USSD codes for Mobitel SIM Card/eSIM
Mobitel offers a variety of helpful USSD codes for managing your SIM card/eSIM and accessing various services. Here’s a breakdown of some of the most useful ones:
- *100# – View the available balance
- #1001# – Previous day usage summary
- 123 and send it to 7678 – view the DATA Balance
X. How to Top-up Mobitel SIM/eSIM
There are several ways to top up your Mobitel SIM, depending on your preference and convenience:
- Using Top-up cards: This is the most common method and can be done at almost any retail outlet or Mobitel store. You can purchase top-up cards in various denominations, starting from Rs. 50.
- Online Recharge: You can top-up your Mobitel SIM online through the Mobitel website or app. This method is convenient and can be done from anywhere, anytime. To recharge online, you will need to create an account or log in to your existing account.
- Self-care USSD code: Mobitel offers a self-care USSD code that you can use to top-up your SIM. You will then be presented with a menu of options. Select the “Recharge” option and follow the instructions.
- Mobitel Reload App: You can download the Mobitel Reload app for free from the Google Play Store or Apple App Store. The app allows you to top-up your Mobitel SIM quickly and easily. To use the app, simply register or log in with your Mobitel phone number.
- Over-the-counter: You can also top-up your Mobitel SIM over the counter at any authorized Mobitel dealer or retailer. This is a convenient option if you do not have a credit card or debit card, or if you prefer to pay in cash.
No matter which method you choose, topping up your Mobitel SIM is quick, easy, and convenient.
XI. FAQs about Mobitel in Sri Lanka
What mobile technologies does Mobitel support?
Mobitel operates 4G/LTE, 3G, and 2G networks across Sri Lanka. It was the first operator to launch 4G services in 2011.
What are Mobitel’s coverage areas?
Mobitel has nationwide coverage in Sri Lanka including all major cities, towns, and villages. It has one of the widest network coverages on the island.
What types of mobile plans does Mobitel offer?
Mobitel offers prepaid and postpaid plans for voice, data, and SMS. Plans are available for both individual and corporate customers. It also offers value-added services like roaming, and international calls.
How can I purchase a Mobitel SIM card?
Mobitel SIM cards are available for purchase at Mobitel service centers, retail outlets and e-Shops authorized to sell Mobitel products. You need a valid identity document to activate a new SIM.
What is Mobitel’s customer service contact number?
The key customer service numbers for Mobitel are 011 3880000 and 076 444444. You can also get assistance through live chat on Mobitel’s website.
Does Mobitel offer international roaming services?
Yes, Mobitel provides international roaming allowing customers to use their Sri Lankan mobile number when traveling abroad. Roaming can be enabled by contacting Mobitel customer care.
XII. Final words
In conclusion, using a Mobitel SIM card or eSIM is a convenient and cost-effective way to stay connected while traveling in Sri Lanka. With a wide range of options to choose from and excellent coverage and speed, Mobitel is undoubtedly the top choice for tourists visiting the country. We hope this guide has provided you with all the necessary information about Mobitel and its services for tourists. So, go ahead and enjoy your trip to Sri Lanka without worrying about staying connected!
